Frequently Asked Questions
Shipping
How much does Sydney delivery cost?
How much does Sydney delivery cost?
$19.99 for orders under $49.99
$9.99 for orders $50-$149.99
Free for orders $150+
Do we offer FREE delivery?
Do we offer FREE delivery?
Yes, we do. For orders $150+ Sydney wide.
How much does interstate delivery cost?
How much does interstate delivery cost?
$19.99 flat rate, Australia wide
Deliveries
Would my order stay cool?
Would my order stay cool?
Our packaging is insulated to keep your frozen order cool for up to 6 - 12 hours! (just $2.50 for the ice pack + insulated foil!)
What happens if I'm not home?
What happens if I'm not home?
Our delivery drivers will place your order in a secure location. If an unfortunate event occurs such as rain/theft, then unfortunately it is out of our hands.
Where do you deliver to?
Where do you deliver to?
11th Hr delivers Sydney wide for orders that are kept cool or too heavy to ship. For products that stay in the pantry, we deliver Australia wide.
Do you deliver to apartments?
Do you deliver to apartments?
Yes, we do. To the best of our ability. If our delivery driver is not granted access, we will leave the delivery in a safe place or take it back to our HQ. A re-delivery fee will apply.
When do i get my delivery?
When do i get my delivery?
All orders are shipped out at 9:30am. (on Occassion, deliveries may be made early morning). If you've placed an order before 9am, your order will be sent to you within the same day. If you've placed your order after significantly 9am, it will be delivered the following day.
Can I schedule my delivery?
Can I schedule my delivery?
Yes, orders can be scheduled for a different day, however not down to the hour. In case of a special order, please contact us.
Products
Do you offer Halal options
Do you offer Halal options
Yes, all of our range are halal certified. However if there is something which raises some concerns, please contact us.